General Terms and Conditions
Effective from November 20, 2024, until revoked
Service Provider Information
Service Provider Name: Kompordayné Dr. Kálmán Andrea (private individual with tax number)
Registered Address: 2040 Budaörs, Jókai u. 7/b
Tax Number: 90179297-1-33
Accommodation Name and Classification: Lombkabin ****
Service Address: 2623 Kismaros, Nyúl u. 16.
NTAK Registration Number: MA24097725
Website www.lombkabin.hu
E-mail: info@lombkabin.hu
Phone: +36 20 610 5211, +36 20 934 5533
- General Rules
These General Terms and Conditions (hereinafter: GTC) regulate the terms and conditions for the use of the private accommodation named Lombkabin, located at 2623 Kismaros, Nyúl utca 16, and the related services provided by the Service Provider. Additionally, they define the terms of use for the booking system and online store available on the www.lombkabin.hu website (hereinafter: the Website).
The Contracting Party refers to any natural or legal person who orders or uses the services of the Service Provider. A natural person who actually uses the service is also considered a Contracting Party. Hereinafter, the person ordering and/or using the service will be collectively referred to as the Guest.
The Service Provider and the Guest will hereinafter be collectively referred to as the Contracting Parties.
This contract is considered an online agreement between remote parties, concluded in Hungarian, but not put into written form. Its content can be retrieved and accessed retrospectively from the booking system.
- Conclusion of the Contract and Booking Process
The Guest can find information about the current pricing and available services on the lombkabin.hu website.
The accommodation has a maximum capacity of 2 guests. The minimum booking period is 2 nights. A 1-night stay is only available if there is a single unbooked night in the reservation calendar.
Pets are not allowed at the accommodation.
The Service Provider reserves the right to refuse the Guest's reservation in justified cases, particularly in instances of overbooking, provision of false or incomplete data, or any misuse related to the Service or the reservation.
The contract established for the use of accommodation services is for a fixed term.
Reservations for the accommodation can be made without prior registration through the Service Provider's website at www.lombkabin.hu or via email atinfo@lombkabin.huThe Service Provider does not accept reservations made by phone or postal mail. Information related to the reservation will also be communicated to the Guest electronically.
The Service Provider draws the Guest's attention to the fact that the acceptance of the order is only valid if the Guest, at the latest at the time of booking, acknowledges and accepts as binding the provisions of these General Terms and Conditions, the Privacy Policy, and the House Rules.
The accommodation service fee can be paid:
- In advance by bank transfer
- With the Széchenyi Recreation Card (SZÉP card)
In the case of advance bank transfer, the Guest is obliged to fully pay the fee for the ordered services to the Service Provider by the deadline indicated on the proforma invoice issued and sent electronically by the Service Provider. If the Guest does not settle the full amount of the reservation by the deadline indicated on the proforma invoice, the Service Provider is relieved of its service obligation.
Upon successful reservation and payment of the reservation fee, the Guest will receive written confirmation and an electronic invoice within 24 hours at the latest.
The Service Provider bears no responsibility if the electronic message containing the confirmation does not reach the Guest because the email address provided is incorrect or the Guest's email inbox is full.
The Service Provider emphasizes that only after the electronic confirmation of the reservation and the full payment of the reservation fee is the Guest entitled to claim the accommodation service from the Service Provider.
- Gift Vouchers
Gift Vouchers of various denominations can be purchased on the Service Provider's website. The Service Provider primarily issues Gift Vouchers electronically but can, upon request, issue them in paper form and send them by postal mail.
Gift Vouchers are considered cash-equivalent payment instruments, are non-redeemable for cash, and therefore cannot be used for other services later if redeemed for a service of lesser value. The face value and the consideration of the Gift Vouchers are equal to the amount indicated on the respective Gift Voucher.
The price of the Gift Voucher includes exclusive use of the garden, the house, the jacuzzi, the sauna, and the final cleaning fee.
The price does not include the tourist tax.
Gift Vouchers can be redeemed and used within 12 months from the date of purchase.
Multiple Gift Vouchers can be used for one reservation, but each Gift Voucher can only be used once. The Gift Voucher is freely transferable to anyone; the owner is considered to be the person who uses the voucher, and the Service Provider does not examine the legality of the use.
The content elements of the Gift Voucher are as follows: Data of the Service Provider as the issuer, reference to the gift voucher, the issuance value, the usage period, and a unique code.
By purchasing and redeeming the Gift Voucher, the Guest accepts the rules set out in these General Terms and Conditions regarding the issuance and use of the Gift Voucher as binding.
- Modification or Cancellation of Reservation
The Guest undertakes to inform the Service Provider in writing in advance of any cancellation, modification, or other changes to the reservation before using the service.
Modification of the service contract is only possible with the mutual written consent of both contracting parties.
The Guest has the option to modify the reservation date free of charge once, provided they notify the Service Provider in writing no later than 15 days before the arrival date. In all cases, written approval from the Service Provider is required to confirm the modification.
The new reservation date must fall within 12 months of the original booking date. Otherwise, the Service Provider is entitled to charge an administrative fee equal to 25% of the reservation fee.
Alternatively, the Guest may cancel the reservation:
- Cancellation up to 15 days before arrival = 100% refund
- Cancellation within 14 days before arrival = 100% of the reservation fee will be charged
If the Guest arrives later than the reserved date or leaves the accommodation earlier than planned, they are still required to pay the full service fee to the Service Provider. If the Guest leaves the accommodation before the agreed-upon duration, the Service Provider is entitled to rebook the accommodation.
The Service Provider explicitly informs the Contracting Party and the Guest (if considered a consumer) that, due to the nature of the accommodation service provided, the right to withdraw or terminate the contract without justification within 14 days from the contract conclusion—granted under Government Decree 45/2014 (II.26.)—does not apply. By accepting the General Terms and Conditions (GTC), the Guest acknowledges and agrees that they cannot exercise this right of withdrawal or termination within 14 days of entering into the contract for the accommodation services provided by the Service Provider.
- Prices
The Service Provider publishes the current accommodation prices, promotions, discounts, and other offers on its website: www.lombkabin.hu
The accommodation prices listed on the website include exclusive use of the property, the house, the jacuzzi, the Finnish sauna, the infrared sauna, and the final cleaning fee. árak tartalmazzák a telek, a ház, a jakuzzi, a finn és az infraszauna kizárólagos használatát, valamint a végtakarítás díját.
The prices do not include the tourism tax.
The Service Provider reserves the right to change its prices unilaterally at any time without prior notice, except for already confirmed reservations.
In the event of legal changes, the Service Provider reserves the right to pass on any additional costs to the Guest without prior notice.
- Check-in & Check-out
Check-in is available from 3:00 PM on the day of arrival. Check-out must be completed by 10:00 AM on the departure day.
Check-in and check-out are contactless, using a key safe system at the service location, so the presence of the Service Provider is not required. If the Guest requests a personal check-in or check-out, they must notify the Service Provider of their exact arrival/departure time at least 24 hours in advance. In such cases, the Service Provider or an authorized representative will meet the Guest on-site.
All necessary information will be sent to the Guest in advance via SMS and/or email.
A 24-hour contact number is available at: +36 20 6105211 or +36 20 9345533.
The Guest acknowledges that, in accordance with Government Decree 235/2019 (X.15.) on the use of digital document scanners, the condition for check-in is the digital scanning of the personal identification documents of all service users. The Service Provider is required to record this data using a digital document scanner and transmit it to the Guest Information Closed Database. If document scanning is not completed, the Service Provider will refuse to provide the accommodation service. In case of refusal to provide the required data, the Service Provider reserves the right to charge the cancellation fee specified in Section 4.
The Guest is only entitled to extend the stay if the Service Provider provides written approval at least one day before the original reservation period expires, and the Guest fulfills their payment obligation.
If the Guest does not vacate the accommodation by 10:00 AM on the last day of the agreed stay and has not received prior approval for an extension, the Service Provider is entitled to charge an additional service fee. At the same time, the Service Provider’s service obligation ceases.
- Parking
Parking is available free of charge in the designated public parking area in front of the accommodation.
The Service Provider assumes no responsibility for valuables left in the vehicle or for any damages to the vehicle, including but not limited to break-ins, theft, damages caused by natural phenomena, or any accidents.
- Rights and Obligations of the Contracting Parties
Circumstances beyond the control of either the Service Provider or the Guest vis maior (e.g., fire, flood, adverse weather conditions, power outage, strike, war, etc.)—force majeure—exempt either Contracting Party from fulfilling their contractual obligations for as long as such circumstances persist.
For security and accident prevention reasons, a camera capable of recording video operates at the entrance gate and front yard area. By entering the accommodation or its premises, the Guest consents to being recorded. The operator uses the recordings solely within the scope of operating the accommodation and only provides them to authorities as specified by law for official purposes. The electronic system stores the recordings for 30 days, after which they are automatically deleted.
Rights of the Service Provider
- The Service Provider reserves the right to designate areas within the accommodation where the Guest is not allowed to enter. These areas must be clearly marked.
- The Service Provider has the right to establish specific cancellation conditions for services subject to special terms, such as promotional offers.
- If the Guest fails to pay for the services used or reserved but not utilized, the Service Provider is entitled to a lien on the Guest's belongings brought into the guesthouse as security for the outstanding claims.
- The Service Provider is entitled to terminate the accommodation service contract with immediate effect or refuse to provide the service if:
- The Guest improperly uses the accommodation or the services provided by the Service Provider.
- The Guest violates the house rules or the General Terms and Conditions (GTC) and does not cease the violation despite a warning.
- The Guest smokes in a prohibited area and does not stop despite a warning.
- The Guest brings a pet onto the premises.
- The Guest behaves in an inappropriate, offensive, or aggressive manner, is under the influence of drugs, or engages in any other unacceptable conduct.
The Service Provider informs the Guest that in the event of immediate termination of the contract by the Service Provider, the service fee will not be refunded to the Guest.
Obligations of the Service Provider
- The Service Provider must provide the accommodation service in accordance with applicable legal requirements and the General Terms and Conditions.
- If the Service Provider is unable to fulfill the ordered services due to its own fault (e.g., temporary operational issues), it must compensate the Guest, either by offering an alternative date or by partially or fully refunding the service fee.
- The Service Provider is liable for any damage suffered by the Guest within the accommodation if it results from the Service Provider’s fault. However, the Service Provider is not liable for damages caused by unavoidable external circumstances beyond its control or those caused by the Guest. The Service Provider’s liability for compensation applies only if the Guest reports the damage immediately with the necessary details. The Service Provider’s liability is limited to the value of the transaction made by the Guest.
- The Service Provider is not responsible for the Guest’s luggage and its contents during arrival, departure, loading, and unloading. The Service Provider is only liable for securities, cash, and other valuables if they have been explicitly accepted for safekeeping.
- The Service Provider commits to investigating written complaints received within 72 hours and providing the Guest with a substantive response.
Rights of the Guest
- The Guest may use all services of the accommodation at their own risk throughout the entire stay.
- The Guest is entitled to use the areas of the accommodation included in the standard service package that are not subject to special conditions.
- The Guest may file a complaint regarding the services provided by the Service Provider. If the complaint is rejected, the Guest may refer the matter to the Conciliation Board at the Service Provider's registered office. The board's contact details and procedural rules can be found at http://www.bekeltetes.hu Additionally, the Guest may contact the competent district office for consumer protection matters. The district offices’ jurisdiction can be checked at https://jarasinfo.gov.hu/ www.jarasinfo.gov.hu
Obligations of the Guest
- The Guest must settle the payment for the ordered services no later than the deadline and in the manner specified in the General Terms and Conditions.
- The Guest must immediately report any damages suffered to the Service Provider. The Guest is liable for any damage caused to the Service Provider or third parties. The Guest is responsible for damage to the accommodation and its furnishings due to vandalism, theft, improper use, or violations of the House Rules and the General Terms and Conditions.
- Smoking is strictly prohibited in the accommodation! If the Service Provider detects cigarette smoke in the accommodation, the Guest must pay an additional cleaning fee of HUF 40,000 for the cleaning of upholstered furniture, decorative pillows, curtains, etc.
- Pets are not allowed in the accommodation. If the Guest brings a pet onto the premises, they must pay an additional cleaning fee of HUF 40,000, and the Service Provider has the right to terminate the contract with immediate effect.
- Final Provisions
In matters not regulated by this General Terms and Conditions (GTC), the provisions of Act V of 2013 on the Civil Code, as well as Act CVIII of 2001 on electronic commerce services and certain issues related to the information society, shall apply.
The Service Provider reserves the right to modify this GTC at any time. Any modifications take effect on the day they are published on the Service Provider’s website.
The content appearing on the lombkabin.hu website (hereinafter: website) is protected by copyright and constitutes the intellectual property of the Service Provider.
The use of the website as a whole or certain parts (text, graphics, photos, audio or video material, etc.) is prohibited without the prior written consent of the Service Provider. Unauthorized use has criminal and civil consequences.
